Shipping policy

Shipping Policy – WaveHouse Apparel

Last updated: October 15, 2026

At WaveHouse Apparel, we work to get your custom apparel to you quickly and safely. Here's what to expect for processing, delivery and pickup.

1. Shipping Methods and Rates

  • Standard Shipping: Estimated delivery within 3–7 business days.
  • Express Shipping: Estimated delivery within 1–3 business days.
  • Local Pickup: Free pickup at our Cap-Pelé location.

Shipping rates vary based on order size, weight and destination, and are calculated at checkout.

2. Processing Time

  • Orders are produced within 3–5 business days after payment is received and artwork or mockups are approved.
  • Personalized, custom and bulk orders are made to order and may require additional processing time.
  • Rush orders are available on request and may include additional fees.
  • During the holiday season, please watch for our posted order-by dates for Christmas delivery.

3. Shipping Address

  • Please make sure your shipping address is accurate at checkout.
  • WaveHouse Apparel is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

4. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number you can use on the carrier's website.

5. Shipping Delays

We do our best to meet estimated delivery times, but we are not responsible for delays caused by weather, carrier issues, customs processing or supply chain disruptions. If your order is significantly delayed, contact us and we'll do our best to help.

6. Lost or Damaged Shipments

If your order is lost or damaged in transit, notify us within 7 days of the delivery date with:

  • Your order number
  • Photos of the damaged items and packaging
  • A description of the issue

We'll work with the carrier to resolve it and, where applicable, provide a replacement.

7. International Shipping

We currently ship within Canada only. If you're outside Canada and would like to order, please contact us.

8. Local Pickup

  • Pickup orders are available at our Cap-Pelé location during business hours.
  • You'll receive a notification when your order is ready.
  • Please bring your order confirmation when picking up.

Questions?

Email: Orders@wavehouseapparel.com
Phone: +1 (506) 312-3774