Refund policy
Returns & Replacements – WaveHouse Apparel
Last updated: October 15, 2026
Every WaveHouse order is made to order for you, so we don't offer refunds or returns for change of mind, sizing or personalization choices. We do stand behind our work: if something is wrong on our end, we'll fix it.
1. When We Replace or Correct an Order
- Defective or damaged items: the item arrives damaged or has a decoration defect caused by WaveHouse Apparel.
- Incorrect orders: you receive the wrong product, size, colour or design compared to your order.
- Decoration errors: the embroidery or print doesn't match the approved artwork, mockup or personalization you submitted.
2. How to Request a Replacement
Contact us within 7 days of receiving your order with:
- Your order number
- A description of the issue
- Photos clearly showing the defect, damage or error
We'll review your request and reprint or replace the affected item(s) at no additional cost.
3. Not Eligible for Replacement
- Personalization text (names, numbers, dates) entered incorrectly by the customer at checkout. Please double-check spelling before ordering.
- Sizing selected by the customer. Please check the size chart before ordering.
- Customer-provided artwork that is low quality or improperly formatted.
- Minor colour variations between screens and finished products.
- Wear and tear from normal use or not following care instructions.
- Items damaged after delivery.
4. Shipping Costs
- If the issue was caused by WaveHouse Apparel, we cover shipping for the corrected or replacement item.
- If the issue was not caused by us, the customer is responsible for shipping costs.
Need Help?
Email Orders@wavehouseapparel.com or call +1 (506) 312-3774.